Privacy Policy

Last updated: October 2, 2026

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation & Definitions

For the purposes of this Privacy Policy:

  • Company (referred to as "the Company," "We," "Us," or "Our") refers to GoodHeart Real Estate LLC (DBA Good Heart Real Estate), 1695 Oneawa Place, Hilo, HI 96720.

  • Country refers to: United States.

  • Device means any device that can access the Service, such as a computer, cellphone, or tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any person or company that processes data on behalf of the Company to facilitate, provide, or analyze the Service.

  • Usage Data refers to data collected automatically when using the Service (for example, the duration of a page visit).

  • Website refers to Good Heart Real Estate, accessible from https://goodheartrealestate.com.

  • You means the individual accessing or using the Service.

Collecting and Using Your Personal Data

Personal Data

While using our Service, we may ask you to provide personally identifiable information that can be used to contact or identify you, including: email address; first and last name; phone number; and address, city, state, and ZIP code.

Usage Data

Usage Data is collected automatically when using the Service and may include your device's IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on those pages, device identifiers, and other diagnostic data.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Website, remember your preferences, and understand how visitors use the Service. You can instruct your browser to refuse cookies; however, some parts of the Service may not function properly without them.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring its usage.
  • To respond to your inquiries and manage your requests, including consultations and showing appointments.
  • To provide real estate services you request, including buying, selling, and relocation assistance.
  • To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding your inquiry, appointments, and transaction updates.
  • To send you market updates, listings, and other information, only if you have opted in to receive it.
  • For data analysis, identifying usage trends, and improving our Service.

Text Messaging / SMS Communications

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. If you provide your mobile phone number and consent to receive text messages from us, that consent and your mobile phone number will not be sold, rented, or disclosed to any third parties or affiliates for their own marketing or promotional purposes. Information may be shared only with service providers that support the operation of our messaging program (for example, our SMS platform provider) and only for that purpose, or as required by law.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your SMS opt-in or consent status with third parties for marketing or promotional purposes.

SMS Message Information: If you consent to receive SMS messages from us, we may send text messages about your real estate inquiry, showing appointments, and transaction updates. If you separately opt in to marketing messages, we may also send new listings, market updates, open house announcements, and review requests. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us using the information below. See our Terms & Conditions at https://goodheartrealestate.com/terms-and-conditions for full SMS terms.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations, resolve disputes, and enforce our agreements.

Transfer of Your Personal Data

Your information may be processed at the Company's offices and at other places where the parties involved in the processing are located. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

Delete Your Personal Data

You have the right to request access to, correction of, or deletion of the Personal Data we have collected about you. Contact us using the information below. We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Law enforcement: The Company may be required to disclose your Personal Data if required by law or in response to valid requests by public authorities.

Other legal requirements: The Company may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect the rights or property of the Company, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users or the public, or protect against legal liability.

Service Providers

We may use third-party service providers, such as website hosting, analytics (for example, Google Analytics), and messaging platforms, to operate and analyze the Service. These providers may access your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Email Communications

We may use your Personal Data to contact you with newsletters or other information that may be of interest to you. You may opt out at any time by following the unsubscribe link in any email or by contacting us.

Security of Your Personal Data

The security of your Personal Data is important to us, but no method of transmission over the Internet or electronic storage is 100% secure. We use commercially acceptable means to protect your Personal Data but cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with Personal Data, please contact us and we will remove it.

Links to Other Websites

Our Service may contain links to websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above.

Contact Us

If you have any questions about this Privacy Policy, you can contact GoodHeart Real Estate LLC (DBA Good Heart Real Estate):
1695 Oneawa Place, Hilo, HI 96720
Phone: (303) 974-5742
Email: [email protected]